Privacy Policy

Privacy Policy for Altitude Himalaya Pty Ltd.

Last updated: 14 August 2023

Welcome to Altitude Himalaya Pty Ltd. We understand that your privacy is of utmost importance, and we are committed to safeguarding your personal information. This privacy policy describes how we collect, use, and handle your data when you visit or use our services.

1. Information We Collect

• Directly Provided Information: This includes information you fill out in our forms, such as name, email address, postal address, phone number, and other travel details.
• Automatically Collected Information: Our servers log information like device IP address, browser type, device type, and pages you visited before coming to our site.
• Payment Details: If you make a purchase, we collect payment information, though we use third-party payment processors and do not store full credit card details on our servers.

2. How We Use Your Information

• Providing Services: We use your information to process bookings, send confirmation details, and communicate any changes or updates.
• Customer Support: We use your data to respond to your queries and feedback.
• Marketing: With your consent, we might send you promotional messages, marketing, advertising, and other information that may be of interest.

3. How We Share Your Information

We do not sell your personal data. We might share your data with:

• Third-party Service Providers: These are partners we might collaborate with to facilitate your travel plans, like airlines, hotels, or travel insurance providers.
• Law Enforcement: We may disclose your information if we believe it's necessary to comply with laws or regulatory requirements.

4. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience and gather aggregate data on website performance and user interactions.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and as required by law. If you wish to delete or access your personal data, please contact us.

6. Security

We employ a range of security measures to ensure the confidentiality of your data, including encryption and secure servers.

7. Your Rights

Depending on your region, you may have the right to access, correct, or delete your personal data. Please contact us if you wish to exercise these rights.

8. Third-party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of these other sites, so please read their privacy policies.

9. Changes to This Policy

We may update our privacy policy from time to time. When changes are significant, we will provide a prominent notice on our website.

10. Contact Us

If you have any questions or concerns, please contact us at: info@altitudehimalaya.com.au