Help!

Welcome to Altitude Himalaya's Help Page!

Your journey to an unforgettable adventure begins here. Whether you're a seasoned trekker or just beginning your exploration, we're here to help. Use this page to answer common questions and ensure you're prepared for your upcoming trip.

1. Booking Your Trip

• How to Book: Navigate to our "Tours & Treks" section. Once you've selected your desired trek, click on the "Request a Quote" button. Follow the instructions, providing the necessary details. 
• Customizing Your Trek: If you have special requests or wish to modify an itinerary, reach out to our team at info@altitudehimalaya.com.au or call us at +61-415 645 978. 

2. Preparing for Your Trek/Trip

• Physical Preparation: Some treks require a certain level of physical fitness. Make sure to train in advance. We recommend daily walks, hiking, and stair climbing.
• Acclimatization: For high-altitude treks, consider arriving a few days earlier to adjust to the altitude. Drink plenty of water and take things slow.
• Travel Insurance: We highly recommend purchasing travel insurance to cover unexpected incidents or cancellations.

3. What to Pack

• Essentials:
• Durable hiking boots
• Lightweight clothing layers (for varying temperatures)
• Rain gear
• Sun protection (hat, sunglasses, sunscreen)
• Personal medication and first aid kit
• Optional but Recommended:
• Trekking poles
• Camera
• Power bank
• Snacks and hydration salts

Refer to our comprehensive packing list (Link) for more details.

4. Safety and Health

• Guides: Our guides are trained in first aid and are familiar with the trails. Always listen to their advice and instructions.
• Wildlife: If you encounter wildlife, maintain a safe distance and never feed them.
• Water: Always drink purified or boiled water. We provide clean water, but if you're refilling from natural sources, make sure to use water purification tablets.

5. Our Commitment to Sustainability

• Leave No Trace: Carry out all your waste, including organic materials like fruit peels.
• Supporting Local Communities: We prioritize hiring local guides and using local services. This supports the community and offers you a genuine experience.

6. Payment and Cancellations

• Deposit: A 20% deposit is required upon booking. The balance must be paid 10 days before the trek begins.
• Cancellations: For cancellations made 15 days before the trek, 50% of the deposit is refundable. Please refer to our Cancellation Policy (Link) for more details.

7. Additional Support

If you have any questions or concerns not covered here, please:

• Email: info@altitudehimalaya.com.au
• Call: +61-415 645 978 (Australia) +977-9823000055 (Nepal)
• Live Chat: Facebook 

Thank you for choosing Altitude Himalaya Pty Ltd. We look forward to guiding you on an adventure of a lifetime! Safe travels!